A health care and well-being company decided to redesign the health insurance web application which was
on a legacy framework. The challenge was to understand the current state pain area and work towards
designing the individual pages aligning to revised user journey and industry best practise.
As a lead experience designer, collaborated closely with the stakeholder to capture their requirement and
insights. From evaluating the existing application and analysing the research findings to capture the usage
pattern, user journey, challenges and proposed a design solutions to validate with actual users. Conducted
moderated remote user testing. Although I was the sole designer, collaborated with development team for
a seamless implementation.
Since it was a legacy application, it’s essential to understand what works well and what doesn’t to help
modernisation approach. User interviews and observation studies were used to identify these.
In the above search screen the buttons are placed on both the sides, the button and link style are not
consistent. Users find it difficult to scan through the application, visual alignment is missing. Keyboard
focus order shifts frequently and user has to put in effort while using a keyboard.
In the above modify screen the UI components are not consistent and adds additional cognitive load for
users. Cannot clear multiple selected items at once.